Field Collection Specialist - Karawang

Join Indodana, a leading fintech company in Indonesia, as a Field Collection Specialist in Karawang, Jawa Barat. In this critical role, you will be responsible for conducting field visits and direct collections from delinquent customers, ensuring timely repayments and maintaining the company's financial health. With a commitment to excellence and a passion for customer service, you will play a pivotal role in our mission to provide accessible and reliable financial solutions to millions of Indonesians.

Indodana, a pioneer in the digital lending industry, is dedicated to transforming financial services through innovative technology. As a Field Collection Specialist in Karawang, you will have the opportunity to work in a dynamic and fast-paced environment, where your efforts directly impact the success of our customers and the company.

In this role, you will be responsible for visiting customers' locations, negotiating payment plans, and following up on outstanding debts. You will use tools such as GPS-enabled devices, mobile applications, and customer relationship management (CRM) systems to track and manage collections efficiently. This position requires a proactive approach, strong communication skills, and a deep understanding of local market dynamics.

📋 Tanggung Jawab Pekerjaan

• Conduct field visits to collect payments from delinquent customers.
• Negotiate payment plans and agreements with customers to facilitate timely repayments.
• Update and maintain customer records using CRM systems and mobile applications.
• Follow up on outstanding debts and provide regular updates to the collections team.
• Ensure compliance with company policies and regulations.
• Provide exceptional customer service and maintain a positive customer experience.
• Collaborate with the collections team to achieve daily and monthly targets.
• Utilize GPS-enabled devices to track and manage field visits efficiently.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in field collections or a related role.
• Strong communication and negotiation skills.
• Proficient in using GPS-enabled devices and mobile applications.
• Familiarity with CRM systems and customer relationship management.
• Excellent problem-solving and decision-making skills.
• Ability to work independently and manage time effectively.
• Valid driver's license and reliable transportation.
• Fluency in both written and spoken Indonesian.

🛠️ Keahlian

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