Lead Front Desk Receptionist

JUNCTION Pratama is seeking a dynamic and experienced Lead Front Desk Receptionist to join our team in Padang. In this role, you will be the first point of contact for our guests and play a crucial role in ensuring a seamless and enjoyable experience for all our visitors.

We are looking for a professional who is not only skilled in front desk operations but also has excellent communication and interpersonal skills. The ideal candidate will have a strong customer service orientation and a passion for hospitality.

If you are ready to take on this challenging and rewarding role, we invite you to apply. Join us and be part of a team that values excellence and customer satisfaction.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

• Greet and assist guests upon arrival and departure, ensuring a warm and welcoming experience.
• Manage front desk operations, including check-in and check-out procedures.
• Handle guest inquiries and complaints professionally and efficiently.
• Maintain accurate and up-to-date guest records and reservations.
• Coordinate with other departments to ensure smooth guest services.
• Monitor and manage front desk inventory and supplies.
• Ensure compliance with company policies and procedures.
• Perform other related duties as assigned.

🎓 Kualifikasi & Syarat

Kualifikasi:

• Minimum 3 years of experience in front desk receptionist or similar roles in the hospitality industry.
• Proven track record of excellent customer service and guest satisfaction.
• Strong communication and interpersonal skills.
• Good knowledge of English and local language.
• Ability to work under pressure and manage multiple tasks effectively.
• Experience with hotel management systems and software is a plus.
• Bachelor's degree in Hospitality, Tourism, or a related field is preferred.
• Must be able to work flexible hours, including weekends and holidays.

🛠️ Keahlian

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