Client Service Ambassador - Premium Customer Experience Role in Bali

Are you a passionate and customer-focused professional looking to elevate your career in a dynamic, international environment? PERSOL is seeking a Client Service Ambassador to join our team in the heart of Bali—where exceptional service meets tropical charm. As a Client Service Ambassador, you'll be the voice of our brand, ensuring every guest leaves with a smile and a memorable experience. Located in the vibrant neighborhood of Canggu, you'll be part of a team that thrives on innovation and customer satisfaction.

In this role, you'll handle a diverse portfolio of clients, from luxury travelers to local enthusiasts, using our proprietary CRM system to track interactions and preferences. Your day will be a blend of proactive outreach, personalized service, and strategic upselling—all while staying true to our brand's values of authenticity and excellence. With PERSOL's commitment to continuous growth, you'll have opportunities to develop your leadership skills and expand your influence within the company.

📋 Tanggung Jawab Pekerjaan

• Deliver exceptional customer service by proactively addressing client needs and anticipating their requirements.
• Build and maintain strong relationships with clients through personalized interactions and follow-ups.
• Utilize our CRM system to track client interactions, preferences, and purchase history.
• Assist in the development and implementation of client retention strategies.
• Provide product knowledge and recommendations to clients, focusing on upselling and cross-selling opportunities.
• Collaborate with the sales team to ensure seamless client transitions and satisfaction.
• Participate in team meetings and training sessions to share best practices and insights.
• Monitor client feedback and contribute to continuous improvement initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business, Marketing, or a related field, or equivalent experience.
• Minimum of 3 years of experience in client service, sales, or a related role, with a strong track record of customer satisfaction.
• Proven ability to build and maintain strong client relationships.
• Excellent communication and interpersonal skills, with the ability to work well under pressure.
• Fluency in English, with additional language skills a plus.
• Experience with CRM systems, such as Salesforce or HubSpot, is a strong asset.
• Certification in customer service or sales is a plus.
• Passionate about delivering exceptional customer experiences and contributing to a positive workplace culture.

🛠️ Keahlian

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