Customer Service Specialist (Retention Experience Required) - Start August 3

Are you a customer service professional with a passion for building lasting relationships? Join our dynamic team as a Customer Service Specialist focusing on B2B Retention Campaigns. In this role, you will play a pivotal part in ensuring client satisfaction, reducing churn, and fostering long-term partnerships. Our team is dedicated to providing exceptional service and we are looking for someone who can help us achieve our goals.

At Private Advertiser, we are a leading player in the advertising industry, with a strong presence in Bali. Our team is known for its innovative approach and commitment to excellence. We are seeking a Customer Service Specialist who can help us maintain and grow our client base through effective retention strategies. This is an exciting opportunity to join a growing company and be part of a team that values your contributions.

📋 Tanggung Jawab Pekerjaan

• Manage and execute B2B retention campaigns to ensure client satisfaction and loyalty.
• Provide excellent customer service by addressing client inquiries, concerns, and issues promptly and professionally.
• Monitor client interactions and feedback to identify trends and areas for improvement.
• Collaborate with the sales and marketing teams to develop and implement retention strategies.
• Utilize CRM tools such as Salesforce or HubSpot to track client interactions and manage client data.
• Analyze client data to identify opportunities for upselling and cross-selling.
• Stay updated on industry trends and best practices in customer service and retention.
• Report on key performance indicators (KPIs) related to client retention and satisfaction.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer service, with a focus on B2B retention.
• Proven track record of successfully managing and executing retention campaigns.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Proficiency in using CRM tools such as Salesforce or HubSpot.
• Ability to work independently and as part of a team.
• Fluent in English and Indonesian.

🛠️ Keahlian

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